Terms of Service

1 About ShieldStep

ShieldStep ("the App", "our Service") is a digital wellness and financial protection utility developed and operated by ShieldStep Limited, a company registered in the Republic of Kenya (Company No: PVT-A71MBLRO, KRA PIN: P052552576N).

The App is designed to assist users who wish to voluntarily restrict their own access to mobile money gambling platforms by intercepting M-Pesa STK push requests directed at registered betting operators. ShieldStep is a voluntary self-restriction tool and is not a substitute for professional mental health or addiction counselling.

2 Eligibility

By using ShieldStep, you confirm that:

• You are at least 18 years of age
• You are a resident of or are physically located in the Republic of Kenya
• You are using the App voluntarily, for personal use, and not on behalf of any third party without their consent
• You have the legal capacity to enter into binding contracts under Kenyan law

3 Subscription & Payment

Access to ShieldStep's active shield features requires a paid subscription. The following subscription tiers are currently available:

• Daily Pass: KES 20 per 24-hour period
• Weekly Guard: KES 100 per 7-day period
• Monthly Fortress: KES 300 per 30-day period

All payments are processed via M-Pesa. Subscriptions are not automatically renewed — each renewal period requires a manual, conscious payment decision from the user. ShieldStep Limited does not store your M-Pesa PIN or any payment credentials.

Refund Policy: Given the nature of digital protection services, ShieldStep subscription fees are generally non-refundable once a protection period has been activated. If you believe you have been charged in error, contact admin@shieldstep.co.ke within 7 days of the transaction.

4 Device Administrator Permission

ShieldStep requests Android Device Administrator permission to function correctly. By granting this permission, you understand and agree that:

• ShieldStep will use this permission only to prevent unauthorized uninstallation and to display the 15-minute recovery overlay
• This permission does not grant ShieldStep the ability to access, read, copy, or transmit your personal data
• You can revoke this permission at any time through your device Settings, after which the App can be uninstalled normally
• The intentional friction of revoking Device Administrator permission before uninstalling is a core feature of the service, not a defect

5 Permitted Use

ShieldStep is licensed for personal, non-commercial use only. You agree not to:

• Attempt to reverse-engineer, decompile, or tamper with the ShieldStep application
• Use ShieldStep to restrict another person's device without their informed, voluntary consent
• Attempt to circumvent, disable, or bypass the interception or cool-down mechanisms
• Use the ShieldStep name, logo, or branding without prior written permission from ShieldStep Limited
• Distribute, resell, or sublicense the ShieldStep application

6 Limitation of Liability

ShieldStep is a voluntary self-help tool. We make no guarantee that use of the App will prevent all gambling-related financial loss, cure gambling addiction, or result in any specific financial outcome.

To the maximum extent permitted by Kenyan law, ShieldStep Limited shall not be liable for:

• Any gambling losses incurred before, during, or after use of the App
• Any financial decisions made by the user independent of ShieldStep's interception function
• Any interruptions in service due to device compatibility issues, OS updates, or network outages
• Indirect, incidental, or consequential damages arising from use or inability to use the App

Our total liability to you for any claim arising from these Terms or your use of ShieldStep shall not exceed the total subscription fees you have paid to us in the 3 months preceding the claim.

7 Intellectual Property

ShieldStep, ShieldStep Mobile, and the ShieldStep shield logo are registered trademarks of ShieldStep Limited. All software, design, content, and technology in the ShieldStep application are the exclusive intellectual property of ShieldStep Limited and are protected under Kenyan and applicable international intellectual property law.

8 Governing Law & Disputes

These Terms of Service are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Nairobi, Kenya.

Before initiating any legal proceedings, you agree to first attempt to resolve any dispute by contacting ShieldStep Limited at admin@shieldstep.co.ke and giving us 30 days to address the issue in good faith.

9 Modifications to Terms

ShieldStep Limited reserves the right to modify these Terms at any time. We will notify users of material changes via in-app notification at least 14 days before they take effect. Continued use of the App after any modifications constitutes your acceptance of the revised Terms.